How would you create a web form that will be used by users that do not have an RT account?
The self service interface is simple but I need something even simplier: users fill a form and press submit. That's all. No authentication, No ticket list. On the form they should fill several custom fields including a way to identify them back (name, email). The only thing they need to see is a ticket submission page. Behind the scene this form will populate an RT ticket for a predefined queue and another group of users will process the requests/tickets. How should I get started with these requirements? Thanks, Thierry Thelliez _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
