Thanks all for your answers. The email solution is not an option at this point because we only use the Web Interface (to avoid spam we have no inbound email server).
The command line approach (REST like?) seems promising although I could not yet figure out how to create a new ticket for a given queue with custom fields. Has someone a code example? Reading the 'bin/rt' code, it seems that there are some files and environment variables to set but I did not see anything about specifying a queue. Creating a CGI will probably work but I would have preferred letting RT manage the Custom Fields layout and logic (required fields). Thierry _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
