I hate to beat a dead horse but...couldn't you just set up a simple mail server (sendmail, postfix) just for your RT use, which would not touch the outside world? Then you can do the command by mail things which have been previously mentioned.
________________________________ From: [EMAIL PROTECTED] on behalf of Thierry Thelliez Sent: Thu 8/30/2007 5:59 PM To: [email protected] Subject: Re: [rt-users] Best ways to create a web based ticket submissionwithout login? Thanks all for your answers. The email solution is not an option at this point because we only use the Web Interface (to avoid spam we have no inbound email server). The command line approach (REST like?) seems promising although I could not yet figure out how to create a new ticket for a given queue with custom fields. Has someone a code example? Reading the 'bin/rt' code, it seems that there are some files and environment variables to set but I did not see anything about specifying a queue. Creating a CGI will probably work but I would have preferred letting RT manage the Custom Fields layout and logic (required fields). Thierry _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com <http://wiki.bestpractical.com/> Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com <http://rtbook.bestpractical.com/> This message from CompuPay (and any associated files) is intended only for the use of the individual or entity to which it is addressed and may contain information that is confidential, subject to copyright or constitutes a trade secret. If you are not the intended recipient you are hereby notified that any dissemination, copying or distribution of this message, or files associated with this message, is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and deleting it from your computer. Messages sent to and from us may be monitored. For more information regarding CompuPay, please visit www.compupay.com.
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
