Hi, We use RT to recive generated email from automated systems. The user in this case is on the RT side of things handeling the tickets.
I could of course have the automated systems send their mail to a specific address but that would make things a lot harder to administer. And if I can filter on the Subject, it must be possible to filter on the contents of the message too(?). -- Best regards, Machiel van Veen On Tuesday 11 September 2007 17:30, Patterson, Craig wrote: > Not to change directions on you, but you could set up an email address > for each of your queues, then use rt-mailgate and /etc/aliases to create > tickets from those emails in the appropriate appropriate queues. There > are directions on how to do this in the rt_essentials book, the mailing > list, the readme, and the wiki > > It seems to me that in order to successfully filter the emails, you > would have to train your users to put keywords in the email body. It > would probably be a lot easier to just train them to send their requests > to the appropriate email address, ie [EMAIL PROTECTED], etc. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
