[rt-users] scrip: how to check if correspondence from requestor

[Phil Lawrence]

Hello,

I want to use a scrip to change the status of a ticket to "open" if
the current status is "reqappr" and RT receives an email from the
requester.

Can anyone help me fill in the following <???> (or make other
corrections if needed):

Description: OnCorrespondFromReqReReqaddrTicket
Condition: UserDefined
Action: UserDefined
Template: Global template: Blank
Stage: TransactionCreate

Custom Condition:
if (
     $self->TransactionObj->Type eq "Correspond"
     and
     $self->TicketObj->Status eq "reqappr"
     and
     <???> eq $self->TicketObj->RequestorAddresses;
   )
{
    $self->TicketObj()->setStatus('open');
    return(1);
} else {
    return(undef);
}

Custom action preparation code:
return 1;

Custom action cleanup code:
<blank>

Thanks,
Phil Lawrence
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