Hi Phil,
To correct my previous post, try this for your condition code:
my $ReqList = $self->TicketObj->Requestors->MemberEmailAddressesAsString;
my $Sender = $self->TransactionObj->CreatorObj->EmailAddress;
return $self->TransactionObj->Type eq "Correspond"
&& $self->TicketObj->Status eq "reqappr"
&& $ReqList =~ /$Sender/;
You just grab the list of requestor e-mail addresses and see if the
sender's address is one of them.
Regards,
Gene
At 11:25 AM 9/13/2007, Phil Lawrence wrote:
Hello,
I want to use a scrip to change the status of a ticket to "open" if
the current status is "reqappr" and RT receives an email from the
requester.
Can anyone help me fill in the following <???> (or make other
corrections if needed):
Description: OnCorrespondFromReqReReqaddrTicket
Condition: UserDefined
Action: UserDefined
Template: Global template: Blank
Stage: TransactionCreate
Custom Condition:
if (
$self->TransactionObj->Type eq "Correspond"
and
$self->TicketObj->Status eq "reqappr"
and
<???> eq $self->TicketObj->RequestorAddresses;
)
{
$self->TicketObj()->setStatus('open');
return(1);
} else {
return(undef);
}
Custom action preparation code:
return 1;
Custom action cleanup code:
<blank>
Thanks,
Phil Lawrence
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--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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