So I've tested some more.
All of my CCs get emails and all of my BCCs get emails. The requestor is
the only one that does not know that his/her ticket has been acted on.
I have a global Scrip that is below.
Scrip
Description -
Condition - On Correspond
Action - Notify Requestors and Ccs
Template - Global template:Correspondence
Stage - TransactionCreate
template 5
Correspondence
Default correspondence template
RT-Attach-Message: yes
1
{$Transaction->Content()}
On 10/10/07, matt wells <[EMAIL PROTECTED]> wrote:
>
> When I create a ticket for a user they get an email.
> When I close the ticket they get an email.
> When I hit Reply in the ticket it shows and outgoing email but they do not
> get it. Nor does it get send to sendmail.
>
>
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