Different people. I've attached the 'Outgoing email about a comment recorded' Correct me where I'm wrong but shouldn't a 'To' field exist?
Subject: [Example.com #11308] [Comment] Dogs can't get into the kitchen to eat. From: "Bob Vila via RT" <[EMAIL PROTECTED]> Reply-To: [EMAIL PROTECTED] In-Reply-To: References: <[EMAIL PROTECTED]> Message-ID: <[EMAIL PROTECTED]> Precedence: bulk X-RT-Loop-Prevention: example.com RT-Ticket: iarc.nv.gov #11308 Managed-by: RT 3.6.4 (http://www.bestpractical.com/rt/) RT-Originator: [EMAIL PROTECTED] Bcc: [EMAIL PROTECTED] MIME-Version: 1.0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: 8bit X-RT-Original-Encoding: utf-8 Date: Wed, 10 Oct 2007 16:32:27 +0000 X-RT-Original-Encoding: utf-8 On 10/10/07, Barry Byrne <[EMAIL PROTECTED]> wrote: > > Matt, > > Is the person who acts on the ticket the same email address as the > requestor of the ticket. I had this same issue when I first tried testing RT > - I sent a test mail as myself and then logged in to RT as myself - RT > doesn't seem to forward mail if the person who makes the change is the same > email address - which I guess makes some kind of sense. > > - barry > > ------------------------------ > *From:* [EMAIL PROTECTED] [mailto: > [EMAIL PROTECTED] *On Behalf Of *matt wells > *Sent:* 10 October 2007 16:55 > *To:* rt-users > *Subject:* [rt-users] Re: Email Error with 'Reply' only > > So I've tested some more. > All of my CCs get emails and all of my BCCs get emails. The requestor is > the only one that does not know that his/her ticket has been acted on. > > I have a global Scrip that is below. > Scrip > Description - > Condition - On Correspond > Action - Notify Requestors and Ccs > Template - Global template:Correspondence > Stage - TransactionCreate > > template 5 > Correspondence > Default correspondence template > RT-Attach-Message: yes > 1 > {$Transaction->Content()} > > > > > On 10/10/07, matt wells <[EMAIL PROTECTED] > wrote: > > > > When I create a ticket for a user they get an email. > > When I close the ticket they get an email. > > When I hit Reply in the ticket it shows and outgoing email but they do > > not get it. Nor does it get send to sendmail. > > > > >
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