Still not working. I changed it like yours but to no avail.
On 10/10/07, JavaCupiX <[EMAIL PROTECTED]> wrote:
>
> I had the same problem and created a dedicated scrip for it
>
> Condition: On correspond
> Action:Autoreply To Requestors
>
> added to your existing scrip it should work out... but it will send two
> separated emails (what a mess...)
>
> On 10/10/07, matt wells <[EMAIL PROTECTED]> wrote:
> >
> > So I've tested some more.
> > All of my CCs get emails and all of my BCCs get emails. The requestor
> > is the only one that does not know that his/her ticket has been acted on.
> >
> > I have a global Scrip that is below.
> > Scrip
> > Description -
> > Condition - On Correspond
> > Action - Notify Requestors and Ccs
> > Template - Global template:Correspondence
> > Stage - TransactionCreate
> >
> > template 5
> > Correspondence
> > Default correspondence template
> > RT-Attach-Message: yes
> > 1
> > {$Transaction->Content()}
> >
> >
> >
> >
> > On 10/10/07, matt wells < [EMAIL PROTECTED] > wrote:
> > >
> > > When I create a ticket for a user they get an email.
> > > When I close the ticket they get an email.
> > > When I hit Reply in the ticket it shows and outgoing email but they do
> > > not get it. Nor does it get send to sendmail.
> > >
> > >
> >
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>
>
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