Hi guys...
We're new RT users and like it very much. However, we have a strange problem I
hope you might provide some insight to.
Every once and awhile (about 1-2 times a week), RT stops sending email
communications. Completely. In fact, there is no communication even logged in
the ticket history, which is strange. I would expect it to still log the
communication but fail at sending, but that is not the case. RT just appears to
stop *wanting* to send email at all.
Restarting Apache fixes it, btw.
Here's my env details:
Debian 4.0
perl v5.8.8
rt3.6-apache2 3.6.1-4
rt3.6-clients 3.6.1-4
libapache-dbi-perl 1.04-0.1
libapache-session-perl 1.81-1
libapache2-mod-perl2 2.0.2-2.4
apache2 2.2.3-4+etch1
apache2-mpm-worker 2.2.3-4+etch1
apache2-utils 2.2.3-4+etch1
apache2.2-common 2.2.3-4+etch1
postgresql-8.1
/usr/local/share/perl/5.8.8/CGI.pm:$CGI::VERSION='3.29';
/usr/share/perl/5.8.8/CGI.pm:$CGI::VERSION='3.15';
@INC:
/etc/perl
/usr/local/lib/perl/5.8.8
/usr/local/share/perl/5.8.8
/usr/lib/perl5
/usr/share/perl5
/usr/lib/perl/5.8
/usr/share/perl/5.8
/usr/local/lib/site_perl
Has anyone seen this before? How might I go about debugging this issue. It
becomes a pretty big issue when it happens late at night. ;(
I appreciate any help you can provide!
Thanks,
John
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