Here's an example...it just stopped working again. Note, I responded once and
no outgoing email was recorded...it just says "Correspondence added". After
kicking Apache and trying to respond again, the outgoing email is recorded
properly. I'm going to search the log files and see if I find anything useful:
-----------------------------------------------------------------------------------------------------------------------------
# Thu Oct 25 08:54:11 2007 [EMAIL PROTECTED] - Ticket created
[Reply] [Comment]
Subject: FW: Message not recorded
Date: Thu, 25 Oct 2007 08:48:00 -0400
To: <[EMAIL PROTECTED]>
From: "Sam Dubose" <[EMAIL PROTECTED]>
Download (untitled) [text/plain 369b]
See attached. Apparently, "reply" doesn't work with your new mailbox.
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Thursday, October 25, 2007 8:51 AM
To: Sam Dubose
Subject: Message not recorded
Permission Denied
-----------------------------------------------------------------------------------------------------------------------------
# Thu Oct 25 09:47:02 2007 john.wells - Taken
-----------------------------------------------------------------------------------------------------------------------------
# Thu Oct 25 09:49:09 2007 john.wells - Correspondence added
[Reply] [Comment]
Download (untitled) [text/plain 98b]
Sam,
Can you please forward me (at [EMAIL PROTECTED]) the original
message you tried to send?
-----------------------------------------------------------------------------------------------------------------------------
# Thu Oct 25 09:49:10 2007 RT_System - Status changed from 'new'
to 'open'
#### I reboot apache here and re-add my message ####
-----------------------------------------------------------------------------------------------------------------------------
# Thu Oct 25 09:51:41 2007 john.wells - Correspondence added
[Reply] [Comment]
Download (untitled) [text/plain 99b]
Sam,
Can you please forward me (at [EMAIL PROTECTED]) the original
message you tried to send?
-----------------------------------------------------------------------------------------------------------------------------
# Thu Oct 25 09:51:42 2007 RT_System - Outgoing email recorded
-----------------------------------------------------------------------------------------------------------------------------
--
This message has been scanned for viruses and
dangerous content by MailScanner, and is
believed to be clean.
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