Hi people,
I try to integrate RT with MS AD and the LDAP tips from the wiki to get
the user data on user creation, and it is almost working. The customer
is using Windows 2003 for DC and Exchange 5.5. Exchange 5.5 is pretty
old and is not well integrated with AD. So, when the user opens
http://helpdesk in the browser, the credential sent to RT from Apache is
the user's logon name, let it be userx. The user creates a ticket with
requestor userx. Then the user sends an email to [EMAIL PROTECTED],
and because Exchange 5.5 is stupid, and no one has entered the user's
emails into their AD account details, RT creates a new user
[EMAIL PROTECTED] And there is the problem - one user, two RT
accounts. Can two users be merged somehow, or can I delete entirely an
user, to be able to assign it's email to another user?
Thanks in advance.
begin:vcard
fn:Boris Jordanov
n:Jordanov;Boris
org:BRG OOD
adr:;;Pirinski edelvais 10;Sofia;;;Bulgaria
email;internet:[EMAIL PROTECTED]
tel;cell:+359 889 303 372
x-mozilla-html:FALSE
url:www.brg.bg
version:2.1
end:vcard
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