If you already have multiple accounts for people, you can merge them with http://search.cpan.org/~jesse/RT-Extension-MergeUsers-0.02/
Boris Jordanov wrote: > Lamers, Dan wrote: >> Hi Boris, >> >> I have just configured this exact scenario. Take a look at this page >> >> http://wiki.bestpractical.com/view/AutoCreateFromExternalUserInfo >> >> Basically, you can use LDAP in Exchange 5.5 to cross reference >> between user >> id and email address. When users send an e-mail to RT, LDAP is used to >> retrieve the userid from Exchange and therefore prevent the creation >> of 2 >> accounts. >> Hope this helps! >> >> Dan >> > > Thanks Dan, I'll give it a try. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > If you sign up for a new RT support contract before December 31, we'll take > up to 20 percent off the price. This sale won't last long, so get in touch > today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
