Hi Boris, I have just configured this exact scenario. Take a look at this page
http://wiki.bestpractical.com/view/AutoCreateFromExternalUserInfo Basically, you can use LDAP in Exchange 5.5 to cross reference between user id and email address. When users send an e-mail to RT, LDAP is used to retrieve the userid from Exchange and therefore prevent the creation of 2 accounts. Hope this helps! Dan -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Boris Jordanov Sent: Thursday, October 25, 2007 5:57 AM To: [email protected] Subject: [rt-users] Merge or delete users Hi people, I try to integrate RT with MS AD and the LDAP tips from the wiki to get the user data on user creation, and it is almost working. The customer is using Windows 2003 for DC and Exchange 5.5. Exchange 5.5 is pretty old and is not well integrated with AD. So, when the user opens http://helpdesk in the browser, the credential sent to RT from Apache is the user's logon name, let it be userx. The user creates a ticket with requestor userx. Then the user sends an email to [EMAIL PROTECTED], and because Exchange 5.5 is stupid, and no one has entered the user's emails into their AD account details, RT creates a new user [EMAIL PROTECTED] And there is the problem - one user, two RT accounts. Can two users be merged somehow, or can I delete entirely an user, to be able to assign it's email to another user? Thanks in advance. DISCLAIMER: The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thank you. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
