Is there a way to distinguish if the AdminCc belongs to the ticket AdminCc or the queue AdminCc? Are they the same?
We have an AdminCc group for a queue. We want to set corresponders as an AdminCc so they get Bcc'd instead of Cc'd. If I create a Scrip that says notify AdminCc on correspond, will RT send to the ticket AdminCc or the queue AdminCc? I don't know if I am making any sense but please help me clear this up. currently all corresponders are added as Cc's and they show up in the customers Cc list which we do not want. How can we avoid this? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
