Todd,
Kool. Then we are in agreement, which makes me feel better. Thanks.
Kenn
LBNL
On 12/3/2007 12:41 PM, Todd Chapman wrote:
You are correct. I meant ACL decisions regarding the ticket.
----------------
Now playing: The White Stripes - Stop Breaking Down
http://foxytunes.com/artist/the+white+stripes/track/stop+breaking+down
On 12/3/07, Kenneth Crocker <[EMAIL PROTECTED]> wrote:
Todd,
Your reply made me think. If I have a queue watcher Admincc set up with
the right to "AdminQueue", does your answer mean that if I add a name to
the TICKET AdminCc that this person will now have the right to
"AdminQueue"? I don't think that is right. I do not think that the ACL
is the same. email yes. Unless you are referring to ACL decisions ABOUT
email, then I agree.
Kenn
LBNL
On 12/3/2007 7:46 AM, Todd Chapman wrote:
They are treated equally when making ACL and email decisions.
----------------
Now playing: French Connection - Monte Carlo
http://foxytunes.com/artist/french+connection/track/monte+carlo
On 12/3/07, slamp slamp <[EMAIL PROTECTED]> wrote:
Is there a way to distinguish if the AdminCc belongs to the ticket
AdminCc or the queue AdminCc? Are they the same?
We have an AdminCc group for a queue.
We want to set corresponders as an AdminCc so they get Bcc'd instead of Cc'd.
If I create a Scrip that says notify AdminCc on correspond, will RT
send to the ticket AdminCc or the queue AdminCc?
I don't know if I am making any sense but please help me clear this up.
currently all corresponders are added as Cc's and they show up in the
customers Cc list which we do not want. How can we avoid this?
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