You are correct. I meant ACL decisions regarding the ticket. ---------------- Now playing: The White Stripes - Stop Breaking Down http://foxytunes.com/artist/the+white+stripes/track/stop+breaking+down
On 12/3/07, Kenneth Crocker <[EMAIL PROTECTED]> wrote: > Todd, > > > Your reply made me think. If I have a queue watcher Admincc set up > with > the right to "AdminQueue", does your answer mean that if I add a name to > the TICKET AdminCc that this person will now have the right to > "AdminQueue"? I don't think that is right. I do not think that the ACL > is the same. email yes. Unless you are referring to ACL decisions ABOUT > email, then I agree. > > > Kenn > LBNL > > On 12/3/2007 7:46 AM, Todd Chapman wrote: > > They are treated equally when making ACL and email decisions. > > > > ---------------- > > Now playing: French Connection - Monte Carlo > > http://foxytunes.com/artist/french+connection/track/monte+carlo > > > > On 12/3/07, slamp slamp <[EMAIL PROTECTED]> wrote: > >> Is there a way to distinguish if the AdminCc belongs to the ticket > >> AdminCc or the queue AdminCc? Are they the same? > >> > >> We have an AdminCc group for a queue. > >> > >> We want to set corresponders as an AdminCc so they get Bcc'd instead of > >> Cc'd. > >> > >> If I create a Scrip that says notify AdminCc on correspond, will RT > >> send to the ticket AdminCc or the queue AdminCc? > >> > >> I don't know if I am making any sense but please help me clear this up. > >> > >> > >> currently all corresponders are added as Cc's and they show up in the > >> customers Cc list which we do not want. How can we avoid this? > >> _______________________________________________ > >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >> > >> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > >> > >> If you sign up for a new RT support contract before December 31, we'll take > >> up to 20 percent off the price. This sale won't last long, so get in touch > >> today. > >> Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > >> > >> > >> Community help: http://wiki.bestpractical.com > >> Commercial support: [EMAIL PROTECTED] > >> > >> > >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > >> Buy a copy at http://rtbook.bestpractical.com > >> > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > > > If you sign up for a new RT support contract before December 31, we'll take > > up to 20 percent off the price. This sale won't last long, so get in touch > > today. > > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
