William,
What kind of bulk update do you want to do? If you want to update the
value for a specific custom field in each ticket instance, I have a
procedure that will do that and it uses normal RT functionality.
Kenn
LBNL
On 12/11/2007 2:38 PM, William McKee wrote:
According to the wiki[1], there is no way to use the rt tool to make
mass updates to a custom field value. Has anyone written a script that
can handle this task?
Thanks,
William
[1] http://wiki.bestpractical.com/view/UseRtTool
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