On Tue, Dec 11, 2007 at 04:13:52PM -0800, Kenneth Crocker wrote: > What kind of bulk update do you want to do? If you want to update > the value for a specific custom field in each ticket instance, I have a > procedure that will do that and it uses normal RT functionality.
Hi Kenn, Thanks for your response. I just sent a response to Todd which explains what I'm trying to accomplish. I do want to update the value of a specific field. Please send me your procedure. Thanks, William -- Knowmad Technologies - Web Site Development & Programming W: http://www.knowmad.com | E: [EMAIL PROTECTED] P: 704.343.9330 | http://www.LinkedIn.com/in/williammckee _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
