William,
I didn't know you were on 3.4. My procedure is for 3.6 and basically
similar to what was mentioned before. Sorry.
Kenn
LBNL
On 12/12/2007 7:01 AM, William McKee wrote:
On Tue, Dec 11, 2007 at 04:13:52PM -0800, Kenneth Crocker wrote:
What kind of bulk update do you want to do? If you want to update
the value for a specific custom field in each ticket instance, I have a
procedure that will do that and it uses normal RT functionality.
Hi Kenn,
Thanks for your response. I just sent a response to Todd which explains
what I'm trying to accomplish. I do want to update the value of a
specific field. Please send me your procedure.
Thanks,
William
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