Status update: Due to some fine, fine IRC-based help, I've got this working - mostly.
The problems were: $OUTPUT was being declared and dumped inside the loop, so nothing was ever being set, AND Then, at some point, I introduced 'CFName'... which is not the same as 'CFname'... which kept anything from working for quite a while. So what I have now, that mostly works is: RT-Attach-Message: yes { my @CFlist = ('Product', 'Application Area', 'Request Type', 'OK to Outsource', 'Secondary Status'); my $OUTPUT; foreach my $CFname (@CFlist) { my $CFvalues = $Ticket->CustomFieldValues($CFname); while ( my $value = $CFvalues->Next ) { $CFname =~ s/ /-/g; $OUTPUT .= "X-${CFname}: "; $OUTPUT .= (($value->Content ne '') ? $value->Content : 'unset'); $OUTPUT .= "\n"; } } $OUTPUT; } What's not working about this? A) Originally I had 'RT-Attach-Message: yes' at the bottom of this, with no blank line between the "$OUTPUT; }" and the "RT-Attach-Message: yes" and yet a blank line was being generated and the attachments weren't, well, attaching. B) I'm only getthing the 1st 2 CFs - 'Product', 'Application Area' - populated. Of the 5, they're the only 'Select Multiple' ones, the others are all 'Select One'. In discussions on IRC, it was suggested that I look at RT/Record.pm and how FirstCustomFieldValue and CustomFieldValues are generated. As near as _I_ can tell, FCFV simply calls CFV and returns the 1st value. This leaves me perplexed as to why I can't call CFV on a Select One and have it do the Right Thing(tm). If anyone has any further suggestions, I'd love to hear them. (The next expansion of this whole thing is the automatic inclusion of headers for all CFs appropriate for every given queue. Suggestions as to what I want to do there are totally welcome.) JB > Quoth JB Segal ([EMAIL PROTECTED]): > > { my @CFlist = ('Product', 'Application Area'); > > foreach my $CFname (@CFlist) { > > my $CFvalues = $Ticket->CustomFieldValues($CFname); > > my $OUTPUT; > > while ( my $value = $CFvalues->Next ) { > > $CFName =~ s/ /-/g; > > $OUTPUT .= "X-$CFname: "; > > $OUTPUT .= ($value->Content eq '') ? $value->Content : 'unset'; > > $OUTPUT .= "\n"; > > } > > $OUTPUT; > > } > > } > > > > but this doesn't work. -- JB Segal 617-886-5575 www.smartertravel.com Systems/Network Admin. 465 Medford St. Ste 400 www.bookingbuddy.com Smarter Travel Media LLC Boston, MA 02129 www.tripmania.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com