Quoth Stephen Turner ([EMAIL PROTECTED]): > > At Thursday 12/13/2007 12:07 PM, JB Segal wrote: > > >So how does this mesh with the below-quoted Template Field > >'CustomField-<id#>'? It _looks_ like that's just supposed to Do The > >Right Thing, but it obviously doesn't. > > > >Oh! Or is this a poor naming thing, and really the template field > >should be named something more like CustomHeader or some such? > > > >JB > > I think there's some confusion with the term "template". The word is used for > two completely different > areas of RT functionality: > > 1. To describe predefined outgoing email message specifications (as in Config > -> Global -> Templates) > 2. To define data-upload format (Tools->Offline) > > The code Gene posted relates to 1 whereas the CustomField-<id#> specifier > relates to 2.
I don't think that your last sentence here is right... The 2nd wiki page I mentioned, http://wiki.bestpractical.com/view/Template says in part: What fields can at Template have? A template can have a large number of fields. Look at the article Template_Fields for more information. What if I want to override a Global Template for one of my queues? Templates are attached to Scrips by name - meaning that if you define a Queue Template with the same name as a Global Template, when a Scrip is triggered it will use the Queue Template instead. One example would be to create a Queue Template called 'Correspondence'. The various global Scrips that use the Correspondence template will use our new template, not the global template of the same name. = = = and the 3rd line of my quote links to my 1st linked page, http://wiki.bestpractical.com/view/Template_Fields Now, it's not impossible that the content of Template_Fields is incorrect, as this IS a wiki and all that, but either the page needs some SERIOUS correcting, or someoneone thinks that this is supposed to be part of an email-generating system. Either's fine by me, but I'd really love to know which. :) JB > Steve -- JB Segal 617-886-5575 www.smartertravel.com Systems/Network Admin. 465 Medford St. Ste 400 www.bookingbuddy.com Smarter Travel Media LLC Boston, MA 02129 www.tripmania.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
