No the wiki doesn't have such a matrix of the RT Objects, or at least I never found one. There's bits and pieces.
Hopefully such a matrix would have a list of the Transaction->Type values. That's what I'm looking for at the moment. Christopher -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of JB Segal Sent: Friday, 14 December 2007 9:43 AM To: [email protected] Subject: Re: [rt-users] CFs in Templates? Kenn, This is fabulous! Thank you so much. Would you mind me sticking this in to the wiki to fix the broken information that's in there? Everyone: Is there a matrix (simpler than grovelling through all the perldoc that's out there) of all the objects you can pull out of a ticket/stick in to a template/scrip/etc? Have I just not found it in the wiki yet? JB Quoth Kenneth Crocker ([EMAIL PROTECTED]): > JB, > > Here is a copy of a "Template" I use. In this template, I am grabbing a > Custom Field (named > 'Description') and printing it in the body of an email: > > Subject: Request Titled: "{$Ticket->Subject}" has been Rejected! > > ------------------------------------------------------------------ > TICKET INFORMATION: > Ticket Queue : {$Ticket->QueueObj->Name} > Ticket Number : #{$Ticket->id} > Ticket Subject: {$Ticket->Subject} > Ticket Description: > { > return $Ticket->FirstCustomFieldValue('Description'); > } > Ticket Priority is: {$Ticket->Priority} > Ticket Created by: {$Ticket->CreatorObj->Name} > Ticket Created on: {substr($Ticket->Created, 0, 10)} > ----------------------------------------------------------------- > > This "Template" could also serve as an example of how to just > pull different "Ticket" information and put it into an email. Take > particular notice of the blank line between the subject (a header) > line and the body of the template (I like to put in a dashed line, for > effect). RT has default header info and by using the name of the header > line (i.e. "Subject:") I am essentially overriding that default. However, > RT needs for me to put a blank line between any header line overrides and > the body so it can tell the difference. Otherwise, it won't work. Hope > this helps. > > > Kenn > LBNL _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
