Thanks for clearing that up, Steve. I wasn't aware of #2.
Gene
At 09:34 AM 12/13/2007, Stephen Turner wrote:
At Thursday 12/13/2007 12:07 PM, JB Segal wrote:
So how does this mesh with the below-quoted Template Field
'CustomField-<id#>'? It _looks_ like that's just supposed to Do The
Right Thing, but it obviously doesn't.
Oh! Or is this a poor naming thing, and really the template field
should be named something more like CustomHeader or some such?
JB
I think there's some confusion with the term "template". The word is used
for two completely different areas of RT functionality:
1. To describe predefined outgoing email message specifications (as in
Config -> Global -> Templates)
2. To define data-upload format (Tools->Offline)
The code Gene posted relates to 1 whereas the CustomField-<id#> specifier
relates to 2.
Steve
--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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