It's probably using the queue's id. Look in share/html/Elements/SelectQueue
Tim Gustafson wrote:
> Actually, I don't think it is. Right now, it's using 'Techstaff', when
> there are about 5 others ahead of that queue ('Bels', 'Faculty Services',
> etc).
>
> Tim Gustafson
> SOE Webmaster
> UC Santa Cruz
> [EMAIL PROTECTED]
> (831) 459-5354
>
>
> -----Original Message-----
> From: Gene LeDuc [mailto:[EMAIL PROTECTED]
> Sent: Monday, April 14, 2008 8:23 AM
> To: Tim Gustafson; [email protected]
> Subject: Re: [rt-users] Default Queue???
>
> Hi Tim,
>
> I'm pretty sure it's just the first one alphabetically.
>
> At 04:37 PM 4/11/2008, Tim Gustafson wrote:
>
>> Hello everyone!
>>
>> Please forgive the potentially silly question, but I've Google this and
>> haven't been able to come up with anything.
>>
>> Where the heck do you set the default queue for new tickets when users
>>
> click
>
>> the "New ticket in" button at the top of the screen?
>>
>
>
>
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