Drew, Thanks! That code is giving me a bit of insight now. It appears that the default is being loaded from the user's profile:
SelectQueue:47 ============== % my $d = new RT::Queue($session{'CurrentUser'}); % $d->Load($Default); SelectQueue:57 ============== <OPTION VALUE="<%($NamedValues ? $queue->Name : $queue->Id) %>" <%( $queue->Id eq $Default ? 'SELECTED' : '')%>><%$queue->Nam e%> So, the question is: where does the $Default value get stored in the database, and how does one update that information? I poked around in the Users, CustomFields and FM_CustomFields tables and couldn't find anything. Tim Gustafson SOE Webmaster UC Santa Cruz [EMAIL PROTECTED] (831) 459-5354 -----Original Message----- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Monday, April 14, 2008 8:27 AM To: Tim Gustafson Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Default Queue??? It's probably using the queue's id. Look in share/html/Elements/SelectQueue Tim Gustafson wrote: > Actually, I don't think it is. Right now, it's using 'Techstaff', when > there are about 5 others ahead of that queue ('Bels', 'Faculty Services', > etc). > > Tim Gustafson > SOE Webmaster > UC Santa Cruz > [EMAIL PROTECTED] > (831) 459-5354 > > > -----Original Message----- > From: Gene LeDuc [mailto:[EMAIL PROTECTED] > Sent: Monday, April 14, 2008 8:23 AM > To: Tim Gustafson; rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Default Queue??? > > Hi Tim, > > I'm pretty sure it's just the first one alphabetically. > > At 04:37 PM 4/11/2008, Tim Gustafson wrote: > >> Hello everyone! >> >> Please forgive the potentially silly question, but I've Google this and >> haven't been able to come up with anything. >> >> Where the heck do you set the default queue for new tickets when users >> > click > >> the "New ticket in" button at the top of the screen? >> > > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com