Drew, The queue that's selected by default right now is "Techstaff". There are 6 other queues ahead of that queue, including "BELS" and "Faculty Services". The list is selecting "Techstaff", the 6th entry, by default. I've already done some research into the code that makes this selection, and the "Default" queue is indeed being pulled from the user's session, but I can't seem to find where that default is being set.
Tim Gustafson SOE Webmaster UC Santa Cruz [EMAIL PROTECTED] (831) 459-5354 -----Original Message----- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Monday, April 14, 2008 10:24 AM To: Tim Gustafson Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Default Queue??? On our system, our lowercase queues appear first, then capitalized. I just named queues accordingly. Tim Gustafson wrote: > Yes, there is a drop-down. I'm asking how to change the default selected > item in that drop-down. > > Tim Gustafson > SOE Webmaster > UC Santa Cruz > [EMAIL PROTECTED] > (831) 459-5354 > > > -----Original Message----- > From: Kenneth Crocker [mailto:[EMAIL PROTECTED] > Sent: Monday, April 14, 2008 9:42 AM > To: Tim Gustafson > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Default Queue??? > > Tim, > > > There should be a drop-down that displays the Queue's available to > the > current user. It is usually in alphabetical order. There may be a way to > change that, but I don't know of it. > > > Kenn > LBNL > > On 4/11/2008 4:37 PM, Tim Gustafson wrote: > >> Hello everyone! >> >> Please forgive the potentially silly question, but I've Google this and >> haven't been able to come up with anything. >> >> Where the heck do you set the default queue for new tickets when users >> > click > >> the "New ticket in" button at the top of the screen? >> >> Tim Gustafson >> SOE Webmaster >> UC Santa Cruz >> [EMAIL PROTECTED] >> (831) 459-5354 >> >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
