On 27/05/2008, at 11:24 PM, Roedel, Mark wrote: > Well, queue-specific custom fields are added to the create-ticket > layout > based on the queue you selected. > > Based on that, I'd say that the best-case scenario is that your > requirements can be met by configuring custom fields for those > queues to > cover the variations that you need, and no additional code needs to be > written. (But if that's not possible, then at least maybe the code > that > does that gives you a jumping-off point for what you're trying to > accomplish.)
Mark, Unfortunately just using custom-fields will not be enough to fulfill our requirements as we need logic to do things like hiding the 'Owner' select box for some queues. Regards, Tom _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
