We do that at the moment but it has a lot of logic that we would like to bring into RT itself to keep it as a single system.
Thanks, Tom On 28/05/2008, at 11:15 AM, [EMAIL PROTECTED] wrote: > Alternatively you could have a custom web form for creating tickets > in a particular queue and email the data to rt. Wouldn't be much use > for updating tickets however. > > Gordon > >> Mark, >> Unfortunately just using custom-fields will not be enough to >> fulfill our requirements as we need logic to do things like hiding >> the 'Owner' select box for some queues. >> Regards, >> Tom _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
