On 28/05/2008, at 10:42 PM, Stephen Turner wrote: > We've implemented this by using Attributes to store queue > preferences. You can attach Attribute objects to most RT objects > (Tickets, Queues etc.) - in this case you'd attach them to your > Queue objects. > > For example, you could choose an attribute name of "ShowOwnerField" > and let it have values of "Yes" or "No". The attribute records would > be attached to the appropriate queue. > > You'll have to do some Mason coding, to provide a UI for setting the > queue attributes (on the Queue basics config page), and to modify > the ticket pages to show or hide the Owner drop-down, or other queue- > based customizations. > > Steve
That sounds perfect, thanks Steve. I've been looking at implementing some other new functions using Attributes as well, so this will fit in nicely. Regards, Tom _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
