Alternatively you could have a custom web form for creating tickets in a particular queue and email the data to rt. Wouldn't be much use for updating tickets however.
Gordon > > Mark, > > Unfortunately just using custom-fields will not be enough to fulfill > our requirements as we need logic to do things like hiding the 'Owner' > select box for some queues. > > Regards, > Tom _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
