Hi Kristian, In addition to what Toby mentioned about NotifyActor, you only need to put the scrip in the receiving queue. If a ticket moves from OldQueue to NewQueue, the scrip in NewQueue will fire but the one in OldQueue will not.
Regards, Gene At 01:04 AM 6/2/2008, Kristian Davies wrote: >I'm trying to create a notification email on the receiving queue when >a ticket is moved. I have two queues (test1 and test2), and I've >added a scrip to both: > >Description: Queue Notify >Condition: On queue change >Action: Notify requesors, CC and AdminCC >Template: Global template: Transaction >Stage: TransactionCreate. > >I am the requestor and adminCC. > >Still does not send the email. I thought that would be enough. > >Any help would be appreciated. > >-Kristian >_______________________________________________ >http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >Community help: http://wiki.bestpractical.com >Commercial support: [EMAIL PROTECTED] > > >Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com