Acually, Toby said the same thing (more succinctly), I just realized. But I didn't parse it right on first reading so maybe you didn't either.
--------------------------------- The information contained in this email is strictly confidential and subject to the Confidentiality Notice at www.mcfina.com/emailpolicy -----Original Message----- From: Sam A. Hicks [mailto:[EMAIL PROTECTED] Sent: Monday, June 02, 2008 12:13 PM To: 'Kristian Davies'; '[email protected]' Subject: RE: [rt-users] Scrips (queue change notify) I have an identical set-up in mine except it's just the AdminCC getting notified. And it works. One thing I've noticed is that, sometimes, when the RT User making a change is THE SAME USER as the one at the receiving end of some expected notification, RT "knows" that there is no need to notify the user that just made the change. I can't remember if I saw that specifically for the above scrip... I don't know where you'd override this... But maybe just make sure you log in as a totally different user (than the requestor/AdminCC one expecting the email notify) and change the queue then. If you don't have 'root' login to RT, maybe create a dummy user to test? --------------------------------- The information contained in this email is strictly confidential and subject to the Confidentiality Notice at www.mcfina.com/emailpolicy -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kristian Davies Sent: Monday, June 02, 2008 4:05 AM To: [email protected] Subject: [rt-users] Scrips (queue change notify) I'm trying to create a notification email on the receiving queue when a ticket is moved. I have two queues (test1 and test2), and I've added a scrip to both: Description: Queue Notify Condition: On queue change Action: Notify requesors, CC and AdminCC Template: Global template: Transaction Stage: TransactionCreate. I am the requestor and adminCC. Still does not send the email. I thought that would be enough. Any help would be appreciated. -Kristian _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
