Hi, Just so the record is complete, it turned out the problem was with the mailing list application that I was using to forward mail into RT, and not RT itself. I don't know exactly what was happening, but I suspect some header information that RT was expecting was not there, or was in an unexpected place.
Thanks to those that gave advice. Cheers, Martin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
