On Sep 8, 2008, at 8:40 PM, Todd Chapman wrote:
Jesse,
The problem was the custom field was added in the commit stage of
the action, but template rendering is completed in the prepare
phase. Once I moved the custom field code to the prepare stage
everything started working. Unfortunately I was using the
ExtractCustomFieldValues extension, so I had to write my own code
that used the prepare phase.
Thanks!
You might have also been able to get away with moving your autoreply
to TransactionBatch.
-j
-Todd
On Mon, Sep 8, 2008 at 6:53 PM, Jesse Vincent
<[EMAIL PROTECTED]> wrote:
On Sep 8, 2008, at 3:05 PM, Todd Chapman wrote:
I am having a problem trying to figure out how to have a scrip run
before the Autoreply scrip and add a custom field value and use
that custom field value in the Autoreply template.
I know that scrips are run in order of description. Should the
custom field value (fetched using ->FirstCustomFieldValue) be
visible in the Autoreply template? Is DB caching possibly the
problem?
This is for RT 3.6.3. Any help is appreciated.
Before spending a lot of time beating your head against this, can
you test on something more current? There has been a lot of cleanup
in that codepath since then.
-j
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