To List,
I have a user that wants to know if I can change RT to allow that last
Queue Selection from the "New Ticket" option (in the upper right hand of
the screen) to STAY as last selected until changed. Her reason is that
just because she is allowed to create tickets in 10 different Queues,
doesn't mean she wants to keep dropping down to the bottom to select the
SAME queue over and over. HHHMM. Did I say that right? Let's try again.
When she has to create many tickets in a row in the same queue, she
would like the last queue selection from the dropdown to remain as the
selection until changed. Is there a way to do that? Anyone?? Thanks in
advance.
Kenn
LBNL
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