> > I have a user that wants to know if I can change RT to allow that > last > Queue Selection from the "New Ticket" option (in the upper right hand of > the screen) to STAY as last selected until changed. Her reason is that > just because she is allowed to create tickets in 10 different Queues, > doesn't mean she wants to keep dropping down to the bottom to select the > SAME queue over and over. HHHMM. Did I say that right? Let's try again. > When she has to create many tickets in a row in the same queue, she > would like the last queue selection from the dropdown to remain as the > selection until changed. Is there a way to do that? Anyone?? Thanks in > advance.
Yes, but it'll take some javascript. Use the appropriate callback to load a custom javascript library in the page head. The code will need to find the form (probably using it's class name select-queue) and install an event handler for onChange to store the selected index in a cookie. Your library will also need to contain a line or two with a timeout (to allow time for the page to load) that sets the index of the select from the cookie. -- Cambridge Energy Alliance: Save money & the planet
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