Tony, If they are submitting the ticket through the web interface you may be able to rely on the source IP of the connection, but there is no way to get the computer name (that I am aware of).
-Todd On Mon, Nov 10, 2008 at 8:19 AM, Tony A <[EMAIL PROTECTED]> wrote: > Hi, > > First time i've posted on here, so not sure if this may have been covered > before. > > I have RT set up in our school and I would like to be able to retrieve the > name of the machine that a user is posting a request from and insert it into > a custom field. This would have to be done automatically, as our users > wouldn't do it themselves. > > Any ideas how I could do this? > > Ideally, I'd also like to be able to turn this into a link, which I can > click on to launch our VNC viewer and connect directly to their machine - > but this is not as important as getting the name in the first place. > > Any help would be much appreciated. > > Cheers > Tony Ayre > Network Manager > Minehead Middle School > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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