Would it be possible to use the source IP and/or the account name to pull the machine name from AT?
Ken On Mon, Nov 10, 2008 at 08:56:13AM -0500, Todd Chapman wrote: > Tony, > > If they are submitting the ticket through the web interface you may be able > to rely on the source IP of the connection, but there is no way to get the > computer name (that I am aware of). > > -Todd > > On Mon, Nov 10, 2008 at 8:19 AM, Tony A <[EMAIL PROTECTED]> wrote: > > > Hi, > > > > First time i've posted on here, so not sure if this may have been covered > > before. > > > > I have RT set up in our school and I would like to be able to retrieve the > > name of the machine that a user is posting a request from and insert it into > > a custom field. This would have to be done automatically, as our users > > wouldn't do it themselves. > > > > Any ideas how I could do this? > > > > Ideally, I'd also like to be able to turn this into a link, which I can > > click on to launch our VNC viewer and connect directly to their machine - > > but this is not as important as getting the name in the first place. > > > > Any help would be much appreciated. > > > > Cheers > > Tony Ayre > > Network Manager > > Minehead Middle School > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
