Hello, --Am 10. November 2008 14:15:08 +0000 schrieb Tony A <[EMAIL PROTECTED]>:
> My thoughts were down the lines of using dns resolution based on the IP > address. I can't really rely on the IP address itself, as this may well > have changed by the time I get round to dealing with it. > > So ideally, it'd just be a case of retrieving the REMOTE_HOST variable, > running dns resolution against it and using the result of that. But my > perl/scrip/RT knowledge is not yet at that level. I have coded such a solution on basis of my ExtractCustomFieldValues extension (ECFV). The solution works with the WebInterface by adding the value of REMOTE_HOST as an Email-Header. It works also with the Email-Interface provided your receiving SMTP-Server writes such a header like "SenderIP: xxx.xxx.xxx.xxx" into the Mail. ECFV scans the mail for this header and adds two CustomFieldValues (Host-IP and HostName, you can name it like you wish). The latter is revealed by DNS-resolution. This worked well for years, but I did not test the patch against the 3.8 line of RT. I can provide the patch and the configuration line in the template for ECFV later this day. Regards, Dirk. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
