Hi Todd,
My thoughts were down the lines of using dns resolution based on the IP
address. I can't really rely on the IP address itself, as this may well have
changed by the time I get round to dealing with it.
So ideally, it'd just be a case of retrieving the REMOTE_HOST variable, running
dns resolution against it and using the result of that. But my perl/scrip/RT
knowledge is not yet at that level.
Cheers
Tony
---- On Mon, 10 Nov 2008 Todd Chapman <[EMAIL PROTECTED]> wrote ----
> Tony,
>
> If they are submitting the ticket through the web interface you may be able
> to rely on the source IP of the connection, but there is no way to get the
> computer name (that I am aware of).
>
> -Todd
>
> On Mon, Nov 10, 2008 at 8:19 AM, Tony A <[EMAIL PROTECTED]> wrote:
> Hi,
>
> First time i've posted on here, so not sure if this may have been covered
> before.
>
> I have RT set up in our school and I would like to be able to retrieve the
> name of the machine that a user is posting a request from and insert it into
> a custom field. This would have to be done automatically, as our users
> wouldn't do it themselves.
>
> Any ideas how I could do this?
>
> Ideally, I'd also like to be able to turn this into a link, which I can
> click on to launch our VNC viewer and connect directly to their machine -
> but this is not as important as getting the name in the first place.
>
> Any help would be much appreciated.
>
> Cheers
> Tony Ayre
> Network Manager
> Minehead Middle School
>
>
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