On Thu, 15 Jan 2009 17:55:57 -0500, Joseph Spenner <joseph85...@yahoo.com> wrote:
> I've recently migrated from RT2.0.15 to RT3.8.1. > > I have a queue with certain keywords defined. In RT2, if I wanted to > search a queue with those keywords as a criteria, I would first add the > queue to the search criteria. Upon applying that, and the screen > refreshed, the keywords would be displayed as additional options to > modify the search. > In RT3, the above process is the same but the keywords criteria for > search only show up when I'm logged in as root, or a specific user who > has the following permissions for that queue: > > > Which of those permissions is responsible for him being able to search > using the keywords? I didn't realize there would be a permissions > restriction possibility for searching with the defined keywords. > > Thanks! > > By "keywords" do you mean custom fields? If so, custom fields have their own permissions separate from queue permissions. Steve -- Stephen Turner Senior Programmer/Analyst - SAIS MIT IS&T _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
