Thanks Kenn, It has been at least 6 months since I have done any scrip coding and was wondering if you had any sample code that would check the field and return 0 when empty? I'd really appreciate it.
Thanks, Laura Kenneth Crocker wrote: > > Laura, > > I'm only on 3.6.4 so my comment may be out of date. I don't think > that's possible in configuration. If a CF is set up to be mandatory, > then whenever it is applied to a queue, those tickets will require an > entry. What you can do is remove the "Mandatory" setting and then write > a scrip for the queues you want it to be mandatory in and do a return 0 > when checking it against the desired transactions and it is empty. Hope > this helps. > > > Kenn > LBNL > > On 2/6/2009 12:33 PM, Laura Grella wrote: >> Is there a way to make a custom field mandatory in 3 queues, but not >> mandatory in a 4th queue? >> >> Thanks, >> Laura > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > -- View this message in context: http://www.nabble.com/Custom-field-not-mandatory-in-all-queues-tp21880139p21880998.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
