It would be easier to make two CFs with the same name. Make it mandatory in one and apply it to 3 queues. The other gets applied to the fourth queue.
On Fri, Feb 6, 2009 at 4:30 PM, Laura Grella <[email protected]>wrote: > > Thanks Kenn, > > It has been at least 6 months since I have done any scrip coding and was > wondering if you had any sample code that would check the field and return > 0 > when empty? I'd really appreciate it. > > Thanks, > Laura > > Kenneth Crocker wrote: > > > > Laura, > > > > I'm only on 3.6.4 so my comment may be out of date. I don't think > > that's possible in configuration. If a CF is set up to be mandatory, > > then whenever it is applied to a queue, those tickets will require an > > entry. What you can do is remove the "Mandatory" setting and then write > > a scrip for the queues you want it to be mandatory in and do a return 0 > > when checking it against the desired transactions and it is empty. Hope > > this helps. > > > > > > Kenn > > LBNL > > > > On 2/6/2009 12:33 PM, Laura Grella wrote: > >> Is there a way to make a custom field mandatory in 3 queues, but not > >> mandatory in a 4th queue? > >> > >> Thanks, > >> Laura > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [email protected] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > > > -- > View this message in context: > http://www.nabble.com/Custom-field-not-mandatory-in-all-queues-tp21880139p21880998.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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