I thought of this, but the custom field is "Customer" and it is mandatory in the customer support and account management queues, but I don't want it mandatory in the Software Dev. queue but I want the data to flow from one queue to the next, so if it is in the cust queue, it switches to the soft dev queue, I want it to follow along to the soft dev queue, but it should not be mandatory for the input form. I do want the user to have the option to enter it though.
Todd Chapman wrote: > > It would be easier to make two CFs with the same name. Make it mandatory > in > one and apply it to 3 queues. The other gets applied to the fourth queue. > > On Fri, Feb 6, 2009 at 4:30 PM, Laura Grella > <[email protected]>wrote: > >> >> Thanks Kenn, >> >> It has been at least 6 months since I have done any scrip coding and was >> wondering if you had any sample code that would check the field and >> return >> 0 >> when empty? I'd really appreciate it. >> >> Thanks, >> Laura >> >> Kenneth Crocker wrote: >> > >> > Laura, >> > >> > I'm only on 3.6.4 so my comment may be out of date. I don't think >> > that's possible in configuration. If a CF is set up to be mandatory, >> > then whenever it is applied to a queue, those tickets will require an >> > entry. What you can do is remove the "Mandatory" setting and then write >> > a scrip for the queues you want it to be mandatory in and do a return 0 >> > when checking it against the desired transactions and it is empty. Hope >> > this helps. >> > >> > >> > Kenn >> > LBNL >> > >> > On 2/6/2009 12:33 PM, Laura Grella wrote: >> >> Is there a way to make a custom field mandatory in 3 queues, but not >> >> mandatory in a 4th queue? >> >> >> >> Thanks, >> >> Laura >> > >> > _______________________________________________ >> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> > >> > Community help: http://wiki.bestpractical.com >> > Commercial support: [email protected] >> > >> > >> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> > Buy a copy at http://rtbook.bestpractical.com >> > >> > >> >> -- >> View this message in context: >> http://www.nabble.com/Custom-field-not-mandatory-in-all-queues-tp21880139p21880998.html >> Sent from the Request Tracker - User mailing list archive at Nabble.com. >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [email protected] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- View this message in context: http://www.nabble.com/Custom-field-not-mandatory-in-all-queues-tp21880139p21881917.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
