This may be already addressed but I can't find it in the archives and it's driving the heck out of me, especially as we expand RT into more departments and fine tune access restrictions.
The most obvious place it seems to happen is on the "X newest unowned tickets" - this list appears to be generated by building a list of the X newest unowned tickets in the entire system, and then if any of those tickets are in queues where you have access to, they will show up in the list, even though the total count is less than X and you do indeed have more than X unowned tickets you should see. I.e, if another department adds 20 tickets because of some project they are doing (we do a lot of parent/child tickets for steps involved to accomplish the main ticket) then it appears that there are no unowned tickets, which usually results in tickets getting buried and forgotten about. A less obvious but equally frustrating scenario is when you perform a search of some sort and end up with multiple blank pages because you only have access to view a small number of tickets in the search results. Is there a way to make this work as expected? I'm hoping there might be something in my configuration that is causing this. -- Jon Baker Information Technology Willie George Ministries 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com