UseSQLForACLChecks On Fri, Mar 13, 2009 at 5:45 PM, Jon Baker <[email protected]> wrote: > This may be already addressed but I can't find it in the archives and > it's driving the heck out of me, especially as we expand RT into more > departments and fine tune access restrictions. > > The most obvious place it seems to happen is on the "X newest unowned > tickets" - this list appears to be generated by building a list of the > X newest unowned tickets in the entire system, and then if any of > those tickets are in queues where you have access to, they will show > up in the list, even though the total count is less than X and you do > indeed have more than X unowned tickets you should see. I.e, if > another department adds 20 tickets because of some project they are > doing (we do a lot of parent/child tickets for steps involved to > accomplish the main ticket) then it appears that there are no unowned > tickets, which usually results in tickets getting buried and forgotten > about. > > A less obvious but equally frustrating scenario is when you perform a > search of some sort and end up with multiple blank pages because you > only have access to view a small number of tickets in the search > results. > > Is there a way to make this work as expected? I'm hoping there might > be something in my configuration that is causing this. > -- > Jon Baker > Information Technology > Willie George Ministries > 1003 N 129th E Ave > Tulsa OK 74116 > (918) 234-5656 > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
-- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
