How ShowTicket right is assigned to AdminCc? Is it global or it's on queue? Can you list all points where ShowTicket right is assigned, so I can try to reproduce it locally?
On Fri, Mar 13, 2009 at 7:28 PM, Jon Baker <[email protected]> wrote: > Ok, this at first appeared to work - but after a few minutes I got a call > that the quick search wasn't working as expected. > > I have users defined in groups for AdminCC's of some queues. Before, the > quick search list correctly showed, let's say, 15 open tickets in the IT > queue. Of those 15 tickets, 5 were created by jimb, so he is the requester > of those tickets. Jimb is the owner of two of them. After turning on > UseSQLForACLChecks, he now only sees 7 tickets in the quick search, and when > he clicks on the queue he sees only the 7 tickets that he is explicitly > assigned as a watcher instead of the entire queue that he is in a group that > is defined as AdminCC. > > I'm running rt version 3.8.2-5.fc10 on MySQL 5.0.67-2.fc10 > > On Mar 13, 2009, at 10:32 AM, Ruslan Zakirov wrote: > >> UseSQLForACLChecks >> >> On Fri, Mar 13, 2009 at 5:45 PM, Jon Baker <[email protected]> wrote: >>> >>> This may be already addressed but I can't find it in the archives and >>> it's driving the heck out of me, especially as we expand RT into more >>> departments and fine tune access restrictions. >>> >>> The most obvious place it seems to happen is on the "X newest unowned >>> tickets" - this list appears to be generated by building a list of the >>> X newest unowned tickets in the entire system, and then if any of >>> those tickets are in queues where you have access to, they will show >>> up in the list, even though the total count is less than X and you do >>> indeed have more than X unowned tickets you should see. I.e, if >>> another department adds 20 tickets because of some project they are >>> doing (we do a lot of parent/child tickets for steps involved to >>> accomplish the main ticket) then it appears that there are no unowned >>> tickets, which usually results in tickets getting buried and forgotten >>> about. >>> >>> A less obvious but equally frustrating scenario is when you perform a >>> search of some sort and end up with multiple blank pages because you >>> only have access to view a small number of tickets in the search >>> results. >>> >>> Is there a way to make this work as expected? I'm hoping there might >>> be something in my configuration that is causing this. >>> -- >>> Jon Baker >>> Information Technology >>> Willie George Ministries >>> 1003 N 129th E Ave >>> Tulsa OK 74116 >>> (918) 234-5656 >>> >>> >>> _______________________________________________ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> Community help: http://wiki.bestpractical.com >>> Commercial support: [email protected] >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >> >> >> >> -- >> Best regards, Ruslan. > > -- > Jon Baker > Information Technology > Willie George Ministries > 1003 N 129th E Ave > Tulsa OK 74116 > (918) 234-5656 > > > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
