ShowTicket is assigned only at global:AdminCc. There are no rights assigned at the queue level.
On Mar 13, 2009, at 11:38 AM, Ruslan Zakirov wrote: > How ShowTicket right is assigned to AdminCc? Is it global or it's on > queue? Can you list all points where ShowTicket right is assigned, so > I can try to reproduce it locally? > > On Fri, Mar 13, 2009 at 7:28 PM, Jon Baker <[email protected]> wrote: >> Ok, this at first appeared to work - but after a few minutes I got >> a call >> that the quick search wasn't working as expected. >> >> I have users defined in groups for AdminCC's of some queues. >> Before, the >> quick search list correctly showed, let's say, 15 open tickets in >> the IT >> queue. Of those 15 tickets, 5 were created by jimb, so he is the >> requester >> of those tickets. Jimb is the owner of two of them. After turning >> on >> UseSQLForACLChecks, he now only sees 7 tickets in the quick search, >> and when >> he clicks on the queue he sees only the 7 tickets that he is >> explicitly >> assigned as a watcher instead of the entire queue that he is in a >> group that >> is defined as AdminCC. >> >> I'm running rt version 3.8.2-5.fc10 on MySQL 5.0.67-2.fc10 >> >> On Mar 13, 2009, at 10:32 AM, Ruslan Zakirov wrote: >> >>> UseSQLForACLChecks >>> >>> On Fri, Mar 13, 2009 at 5:45 PM, Jon Baker <[email protected]> wrote: >>>> >>>> This may be already addressed but I can't find it in the archives >>>> and >>>> it's driving the heck out of me, especially as we expand RT into >>>> more >>>> departments and fine tune access restrictions. >>>> >>>> The most obvious place it seems to happen is on the "X newest >>>> unowned >>>> tickets" - this list appears to be generated by building a list >>>> of the >>>> X newest unowned tickets in the entire system, and then if any of >>>> those tickets are in queues where you have access to, they will >>>> show >>>> up in the list, even though the total count is less than X and >>>> you do >>>> indeed have more than X unowned tickets you should see. I.e, if >>>> another department adds 20 tickets because of some project they are >>>> doing (we do a lot of parent/child tickets for steps involved to >>>> accomplish the main ticket) then it appears that there are no >>>> unowned >>>> tickets, which usually results in tickets getting buried and >>>> forgotten >>>> about. >>>> >>>> A less obvious but equally frustrating scenario is when you >>>> perform a >>>> search of some sort and end up with multiple blank pages because >>>> you >>>> only have access to view a small number of tickets in the search >>>> results. >>>> >>>> Is there a way to make this work as expected? I'm hoping there >>>> might >>>> be something in my configuration that is causing this. >>>> -- >>>> Jon Baker >>>> Information Technology >>>> Willie George Ministries >>>> 1003 N 129th E Ave >>>> Tulsa OK 74116 >>>> (918) 234-5656 >>>> >>>> >>>> _______________________________________________ >>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>> >>>> Community help: http://wiki.bestpractical.com >>>> Commercial support: [email protected] >>>> >>>> >>>> Discover RT's hidden secrets with RT Essentials from O'Reilly >>>> Media. >>>> Buy a copy at http://rtbook.bestpractical.com >>>> >>> >>> >>> >>> -- >>> Best regards, Ruslan. >> >> -- >> Jon Baker >> Information Technology >> Willie George Ministries >> 1003 N 129th E Ave >> Tulsa OK 74116 >> (918) 234-5656 >> >> >> > > > > -- > Best regards, Ruslan. -- Jon Baker Information Technology Willie George Ministries 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
