Thanks, that looks like that was it.
It might be a good idea to put a notice or link next to the field for
the custom subject tag in a future release, that doesn't seem (at
least to me) like something I would have expected to have to set
something in RT_SiteConfig for.
On Mar 26, 2009, at 4:00 PM, Jerrad Pierce wrote:
On Thu, Mar 26, 2009 at 16:56, Jon Baker <jba...@wgm.us> wrote:
I just started using custom subject tags with my RT and now my rt-
mailgate is changing the subject to strange things, putting the
ticket
tag into the subject. Is there a setting to prevent the subject from
being changed by rt-mailgate?
You've not offered too much detail but
a) There is a scrip that detects subject changes
b) There are config settings (read the pod of RT_Config.pm) that
define
regexpen which test subjects to look for messages from/of RT.
The latter seem to be especially important to adjust whenever you
alter
how subjects are formatted. See recent threads on ticket tags
appearing
on the right side of the subject (a symptom of b)
--
Jon Baker
Information Technology
Willie George Ministries
1003 N 129th E Ave
Tulsa OK 74116
(918) 234-5656
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